TBS Team 24 is a traditional assistance company based in Maribor, assisting inbound clients in Central and Southeastern Europe, especially in the Balkans’. And assisting outbound clients Worldwide. Our activity is focused to all kinds of assistance and customer care services.
TBS Team 24 is five star assistance company, but the real stars are our people!
Growth through premium customer service, innovation, quality and powerful commitment.
To be recognized as the most trusted and high-performing assistance partner in our region.
Dear Colleagues, Please be advised to accept our greatest gratitude toward the services rendered to our assistance centre in this time. I am really impressed by your level of service. We do look forward to working again with you quite soon. Yours Faithfully.Assistance Company, Japan
Greetings from Germany, As the year comes to an end, I just wanted to take this opportunity to thank you all, for your support and cooperation over the past year. In my humble experience TBS is our best correspondent that we have on this planet, and that is all down to you. It’s always a relief to know that TBS is always there, whether it be for our cases or for your cases. We never encounter problems when dealing with you. We know that we are not perfect and we are striving to improve our service level not just for our clients but also with our correspondents and especially with TBS as we work closer with you than anyone else, and we hope to see this come to fruition in 2016. For all of you working over the festive period, I hope that it will stay relatively quiet for you, for those who are not working then enjoy the time away from the madness of the assistance world, drink and be merry.Assistance Company, Germany
Dear TBS Team, thank you for your excellent work. We are looking forward to the summer 2016 with you.Assistance Company, Germany
Dear TBS Team, thank you so much for taking care of this case and finding are cheaper solution. You are great.Assistance Company, Germany
TBS Team, you're awesome. Thank you.Assistance Company, Czech Republic
Dear Colleagues, I want to thank you for your precious help in this sensitive case management. Your cooperation and assistance was really helpful. Looking forward working with you in a short future.Assistance Company, Luxembourg
Dear Colleagues, Thank you very much for your help. Thank you very much for your always good service.Assistance Company, Switzerland
Dear all, thank you so very much for the very good assistance that you have provided us with. Once again, THANK YOU!Assistance Company, Denmark
Dear TBS Team, we want you to tell our special THANK YOU SO MUCH for the effort and the great, great cooperation. You have been an amazing help in this difficult case.Assistance Company, Austria
We are happy with your service and have no complaints at all. You always deliver us the service and information we require very fast, stay in contact with our clients and your agents are all very polite. We appreciate a lot the smooth and friendly cooperation we maintain with you.Assistance Company, Germany
The customer says a big thank you as everything worked out so good.Assistance Company, Germany
Thank you very much for your well and rapid assistance in this case!!!Assistance Company, Germany
Client was very impressed about your great service! He wanted us to inform you as well and wants to write a thankful-letter.Assistance Company, Germany
I just wanted to forward you the client’s praise. He is very satisfied with today’s performance. Thank you very much. You’ve been great.Assistance Company, Germany
Thank you to your Team for maintaining that good level of quality services. Thank you also for maintaining the level of prices charged by the towing services in all countries T24 covers.Assistance Company, Belgium
Thank you so so so much!!! You did a great job to send this local provider. The client was and is still very happy. He did a great job and organized the spare parts in only 2 hours. The client would highly recommend this supplier.Assistance Company, Germany
Say hi to all your colleagues and tell them we are happy to work with them.Assistance Company, Switzerland
Good day TBS Team 24, once again we are thanking you for all your excellent assistance on this case! We look forward to working with you again in the future.Assistance Company, United States of America
Customer care services
Our network, along our precious staff, is the most valuable asset to our company. Being smoothly incorporated into our daily business, it gives you - together with our employees, the 100% of certainty, on which you are free to build up your promises to your clients. Based upon our more than a quarter of a century of experience in Assistance business, our company has been able to build up a premium selection of more than 1300 technical and medical providers. However this number is only the fraction of the whole number of alternative providers, which we engage just in case, if something might go wrong. Due to the wide range of providers, our staff can easily identify a provider perfectly skilled and equipped, to offer the most suitable service to your client.
80 % of all calls have to be answered
within 20 sec