You relax

we assist

TBS Team 24 is five star assistance company, but the real stars are our people!

We simply love, what we do!

TBS Team 24 is a traditional assistance company based in Maribor, assisting inbound clients in Central and Southeastern Europe, especially in the Balkans’. And assisting outbound clients Worldwide. Our activity is focused to all kinds of assistance and customer care services.

TBS Team 24 is five star assistance company, but the real stars are our people!

BEST User Experience

OUR Mission

Growth through premium customer service, innovation, quality and powerful commitment.

OUR Vision

To be recognized as the most trusted and high-performing assistance partner in our region.

OUR Values

  • Human Resources
  • Client Oriented Services
  • Excellence in Performance
  • Expertise
  • Proactive Thinking
  • Cost Awareness
  • Integrity
  • Passion For What We Do

Zero Effort Assistance


498 service providers

Medical assistance
Roadside assistance
Home assistance
Customer care services


  • Slovenia
  • Croatia
  • Bosnia and Herzegovina
  • Serbia
  • Kosovo
  • Montenegro
  • North Macedonia

Our network, along our precious staff, is the most valuable asset to our company. Being smoothly incorporated into our daily business, it gives you - together with our employees, the 100% of certainty, on which you are free to build up your promises to your clients. Based upon our more than a quarter of a century of experience in Assistance business, our company has been able to build up a premium selection of more than 1300 technical and medical providers. However this number is only the fraction of the whole number of alternative providers, which we engage just in case, if something might go wrong. Due to the wide range of providers, our staff can easily identify a provider perfectly skilled and equipped, to offer the most suitable service to your client.


Abandon rate

Answer rate

80 % of all calls have to be answered
within 20 sec

Complaint rate