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We have the best team of Assistance specialists in the World. We can say it because it is true. In our 15 years of experience (tendency - still growing), we have gone through the learning process which one could explain simply by saying »Learning by doing«. And believe it wasn’t always easy we have gone through stormy and sunny days and after all we don’t regret it a bit. At the end of the day it is you – our clients, who will take advantage of our experience and quality, our skilled staff and dedicated service providers.

Just to give you a glimpse of what we do, to keep our high quality criteria to your favor, just look at some of our quality developing activates:

We make regular annual staff training and education of external and internal nature.

We make regular network audits to all of our service providers, to ensure they are able to comply with our strict rules regarding the quality levels.

Our Technology is certainly the third most important Asset. You can have any data whatsoever, any time you want, for further analyze.

We have special complaint management system, which enables us to act quickly and competent.

We have our own Process Management, which is developed and maintained by our most skilled colleagues.

We are keeping a close eye to our Back Office Quality.

We have developed a state of the art Data Management System, which enables our clients to have a competent and quick analyze of their activity in the region.

We are proud Holder of the ISO 9001 Certificate.

We are proud Holder of the ISO 9001 Certificate